Customer Testimonials
The work was actually finished sooner than I thought. Very professional and well done. They took care of changing my oil and rotating the tires.
Roger had the truck out ready for us to look at it when we got there. He made the process of buying a vehicle easy and we would look to Roger for any business needs we would have in the future.
Staff were out going, friendly, personable, and easy to talk to. They got me the exact car I wanted eventho they didnt have it on their lot. 10/10 would recommend Byers to friends, coworkers, family, or strangers!
Dave was an awesome sales person in the used car area. He was able to get us in and out quickly.
Short wait, cost less than anticipated
This dealership was very nice and accommodating. My experience from start to finish was quick and pleasant. The sales rep Roger was great and so was the sales manager Shawn
Brett was not overbearing like sales people and very patient with my many questions.
Dave and Josh were great to work with! This was my first experience going totally solo on a car purchase and not only was the customer service top tier, they didnt pressure at all and made the whole experience A1! Would very much recommend them and their team at Byers Chevy! Absolutely love my new vehicle!
2 hours for a diagnostic with no updates during wait.
Want to give a big shout out to Eddie, Luke and Hunter for making this purchase pain free after my car accident. They got me into a newer car with lower interest and payment. I love my new equinox.
Byers gave me a great deal, I am glad that. I went to Grove City. All of the employees were great, especialy Gartanian ( sales) and Larry(fimnance).
Salesman Scott was wonderful and very patient!!
I got a flat tire a few blocks from Byers and was able to limp into the parking lot. Someone was able to get my truck in with the tire swapped out in record time and for a very reasonable price! They definitely have my business in the future
Very efficient and quick. Employees were very friendly.
Cartavian was extremely helpful. He made the whole process go smoothly. When I am looking in the future for a new car he will be the one I reach out to. Jacob also did an awesome job getting the finances all lined up.
The staff at Byers was easy to work with and very friendly throughout the entire process!
We recently purchased a brand-new 2026 Chevrolet Silverado RST from Byers Chevrolet, and we had a great experience! We live about 3 hours away and made the drive to Ohio after finding the exact truck we'd been looking for. The entire buying process was smooth and straightforward, which we really appreciated!
We did run into a few issues after bringing the truck home, but I think what really sets a dealership apart is how they handle things when they don't go exactly as planned.
We had the opportunity to work directly with Jeremy, the GM, and he was wonderful to ... Read More Google - Nov 2, 2026
I purchased a vehicle after an accident and was incredibly intimated with the process of navigating car buying independently. Austin was kind, honest, and helpful from start to finish and made it as efficient, affordable, and transparent as possible. I am RELIEVED to have someone there to make sense of it all and to make car buying a painless experience! Hunter was equally incredible and I would recommend them both when making a purchase through Byers Chevy. The fact that this is the first and only Google Review I've ever made should speak volumes, lol!
I purchased a 2020 Silverado from Byers in Grove City and had an excellent experience from the moment I arrived. Roger Yount was an exceptional sales guy and answered all my questions. And made my decision easy to buy. Hunter in finance was also very helpful at explaining everything thoroughly. I have purchased 3 vehicles this year from Byers and the friendliness and superior customer service is why I will not go anywhere else and will recommend anyone I know getting a new vehicle to visit Byers 1st. Thank you. M.Smith.
Customer service was top tier and everyone was polite and patient to get a deal done.
Eddie was awesome to work with. No pressure, patient, honest, and answered all our questions. Would recommend to anyone!
Eddie, my sales person, was fantastic. He was patient and not pushy. Highly recommend coming to Byers and asking for Eddie.
Customer service was excellent. I was treated very well.
Very patient and kindly broke things down for us to understand. The general manager was also a joy to work with and did a great job following up and checking in on us.
Scott did a phenomenal job helping me understand new EV car
Erica McCain made the sale a pleasant experience. Her knowledge of the vehicle was lncredible. I have very limited computer knowledge, and she made it quite a simple process to understand how the cars system works. She is the only sales person that I have ever met that could answer our questions without saying I don't know and will have to look that up.
I wanted to write this review because these guys deserve it. Dave, the salesperson I worked with; Jeremy, the sales manager; and Jim, the GM, were all A1 to work with.
For the first time, I didn’t feel beat when I left the lot. I felt like they cared, they listened, and we got the deal done. They bought a car from me and gave me a great price. Everything they said they would do, they did.
I never felt taken advantage of, and I was never pushed or upsold on 15 different things. These guys are the truth.
If ... Read More Google - Oct 28, 2026
Michael was very helpful in answering questions. Process was very easy and explained throughout. Good experience
This team is the best. Erica and Jeremy were wonderful. I will be back in the future to buy another vehicle.
My visits are always awesome. I leave satisfied. The staff are friendly and welcoming.
Very good service. Feel like Erica is available if we have any questions. Great job Erica!
At first things was not going so good, but Cartavian came and saved the day! He helped me get a good deal on my Chevy Trax and made everything better. I bought several cars from Byers and appreciate him helping me out. Thank you Cartavian!
Bought a vehicle. Service area staff are awesome!
Great place. Clayton took good care of us and got us a great car for a good deal! I would recommend this place to anyone looking for a car!
Clayton was great to work with and made everything smooth and easy
The company is extremely professional, knowledgeable, and has simplified the entire purchasing process. This is the sole location I will consistently purchase a car from. I highly recommend Byers.
Austin was fantastic and very easy to work with! Highly recommend
Top notch service great folks to work with. You can trust these guys!
Good experience, Wade and Glenn I’m the service department are awesome. Will be back whenever my vehicle needs service
2 hours for an oil change
Everything was great but they failed to fix the sensor in my tire after I had told them 3 times that it had been broken since I got the car
Took my car into the service department to get a vibration looked at. Was told I need to replace all four tires when the back 2 are brand new and then they said they couldn’t even get them. Communication was awful with the advisor. Doesn’t respond to you and dismisses any questions. On top of all that, when I got my car it was filthy. Mud on the floorboard and trash on the driver’s seat and passenger seat. Do NOT take your car here.
Had to wait awhile but not bad
Welcoming, friendly, great service Service desk was welcoming and quickly got my suv in for service. The technician did a great job and got me back to see driving.
This is the most incompetent service department I’ve ever had the displeasure of dealing with. My car spent nearly a month there for what turned out to be a bad ignition coil, which should be a pretty simple fix. It was there for several weeks, I picked it up when it was “fixed” but it had the same issue I had dropped it off for just around the corner from their shop. After that, it spent another week there but apparently hadn’t been checked back in for service, so it was just sitting in the parking lot. A ... Read More Google - Oct 22, 2026
I was happy in my dealings with Byers Chevy. The truck took a while to fix, but I was kept up to date by the service dept.
The parts dept and service department rock ,Bradley had my info for parts all correctly and service staff excellent
Had a fantastic buying experience here thanks to Austin and the entire team. Process was smooth, transparent, and all around incredibly well done. Never once felt pressured or uncomfortable as the entire team is welcoming and ready to help. I’d recommend Byers and Austin specifically to anyone looking for a Chevrolet; couldn’t be happier with a new Corvette. Thanks again!
I bought my truck here and have had all my service work done here. They are open on weekends which is rare
Buyer Beware!
First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with.
Unfortunately, the same cannot be said for the sales team.
Brett, here’s that review you were so eager for.
I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More Google - Oct 19, 2026
The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.
I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in).
This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase.
My fault for not asking more questions at time of purchase, but the real ... Read More DealerRater - Oct 18, 2026
Professional courteous and very respectful I’ve got different employees at my visits and they’ve all worked great with me. I so appriciate it!
Everything about our repair went smoothly. No problems. Was satisfied with the service provided by Sarah Woods.
Had a wonderful experience with Byers Chevrolet in Grove City, Michael Brown, my salesman went above and beyond. The entire interaction was fantastic and transaction went smooth!
I am very pleased with the attention given my Silverado by the Byers service team. All work was completed and to my satisfaction.
Great customer service. Very friendly and knowledgeable. Would buy from them again. Very courteous and helpful
Michael Brown was great with helping me find the perfect blazer. I love my car!
Eddie was amazing in helping us get a car for a family member! He was very patient and knowledgeable. We felt very confident we were being treated well and will definitely consider working with him again!
Erica was great, I was there all day going back and forth and she was running around while answering all my questions. She was VERY patient with me and kind. She helped me out tremendously and would recommend anyone to visit her for help car shopping. I really appreciated her.
The dealership was clean and inviting and the sales team was very professional. There was no pressure for me to buy right of way. I was very satisfied.
I had an amazing experience working with Austin Needham! He made the entire car-buying process seamless, stress-free, and enjoyable from start to finish. He was professional, knowledgeable, attentive, and went above and beyond to make sure everything went smoothly. He made my daughter and I feel comfortable, answered all our questions, and made the whole experience effortless. It’s not every day you find someone who genuinely cares about their customers and takes pride in what they do. I couldn’t have asked for a better experience and would highly recommend him to anyone looking to purchase a vehicle!
They have always done a good job in the past. This time they did not replace the car insurance monitor or wash the car.
This is the third car I’ve bought from Byers Chevrolet. No issues with an efficient process.
I have bought 4 cars from Byers and have never had any problems their service after the sales are great! My sales lady Erica who sold me my cars did a wonderful job and explained everything I needed help with! She went as far as to help me hook up my phone to my new cars! Overall a great experience!
Always efficient and ready for me when I arrive. Honest and dependable. Thank you being here.
Michael Brown was very patient and informative with the sale of my new car . Very fast and smooth transaction once I decided on the right car for me , even delivered it to my door ! He went above and beyond to assist . I can’t thank him enough !
This was a quick stop on our way through town from Tennessee to north Ohio as Byers had the exact used vehicle we needed. They made it easy and seamless. Thanks Jeremy and Jim!
Efficient, friendly, knowledgeable service department staff. Explained solutions in detail. Valued my time-they had me in and out quickly (although I was in no hurry). Great waiting area, nice and clean.
I had a great experience, Erica listened to what I was looking for in a car. Very knowledgeable and was super great to work with!
Our only problem with you is that you are kind of far away from us now.
Terrible experience from purchasing a new car to scheduling service. Recommend going anywhere else to purchase or service a car. Bought a new car, was not cleaned prior to getting it and did not realize as it was 8:30PM and dark when we picked up the car. Called the sales rep who never responded. The following week Bluetooth and radio stopped working. Called service department multiple times, no response. Called sales rep, again no response. Trunk stopped opening - called service department and was told would have to put down a deposit. I called chevy as the car had <7000 ... Read More Google - Oct 7, 2026
Very well pleased with the service that I received. The time was very good also didn't have to wait long at all. Glenn has always been pleasant to deal with.
Byers has an incredible Customer Service team. Glenn is awesome, through and knowledable and friendly.
Everything was excellent it was so easy to get my car taken care of I will definitely take my car in to be serviced
I had a good but expensive repair. The bottom line is you can trust the Byers service department and I would recommend them.Sarah went the extra mile thanks.
Wouldn't fix 3 exhaust bolts Chevy knows are faulty and should be recalled instead wanted to perform a 170 dollar test on the exhaust
Professional employees...very nice waiting area...no one has ever tried to sell me "more" than I needed. Sarah was very sweet and spelled things out for me.
professional. pleasant. comfortable. cheerful. informative. timely. easy to schedule car taken. care of promptly. easy to get to
There was an issue with the oil being just a little low after an oil change, the tech said he put in 6 quarts, after some investigating on my part I found out the specs for the truck was 6.2 quarts. That was the reason for the some what low reading. Sara was really nice and professional and tries really hard to solve the issue, she is a true asset to the team.
They are professional with no pressure sales. I can trust them to offer me the best deal possible.
My grandmother has been to this dealership for years, got her car from there and gets service done only there. She went recently to get a part replaced that they had broken, she was told it would be no charge because they had broken the original part. This was told to her via phone and written on receipt . She goes to appointment and after the service is done they say she needs to pay even though they told her she would not. She explained the situation, but the service worker and whoever was at the cash register said they didn’... Read More Google - Sep 27, 2026
I had an inspection done as I found a squirrel next under hood and multiple lights came on. After inspection they found only washer fluid line chewed and was quoted $307 to fix in which i did for $.04. I was quoted brakes and rotors that didn't need replaced when I took to mechanic. My mechanic later found bushing bolt on control arm was gone which wasnt seen on inspection along with air filter was never checked and there was all kinds of nesting material inside. Inspection was poorly done and a $3500 quote for a job that I paid $220 in parts ... Read More Google - Sep 25, 2026
Unfair practices - sold defective vehicle, refused to help, then pressured a new sale - I am writing this to warn other used car buyers in the Grove City community. In 2021, I purchased a used 2012 Chevy Equinox from Byers. It sold "as is" with surprisingly low mileage (37,000). On 9/18/26, I brought it in for routine service. It was only then that the tech diagnosed the car with the notorious GM 2.4L engine piston ring and oil consumption defect - a severe factory issue that heavily impacts this model year. Looking back and through research, it is HIGHLY probable this ... Read More Google - Sep 23, 2026
I’m disappointed with how the service manager handled my concern after I spent more than $2,000 at this dealership last week. That visit included brake work, a thermostat replacement, and a $139 alignment. The dealership also recommended two new tires, which I declined.
This week, I had all four tires replaced at a tire shop. Their alignment check showed the left front toe was out of specification, so I paid to have the alignment redone less than a week after the dealership’s work.
I asked the tire shop whether installing new tires could have caused the toe to go out ... Read More Google - Sep 23, 2026
I normally do not post reviews, however, the recent experience that a family member had at this dealership is extremely aggravating, frustrating and quite frankly embarrassing as I too work in this industry. The young couple in question came to this dealership to look at an advertised used vehicle, and ended up with a new vehicle, as they were told this was their only option. My understanding is that the couple was at the dealership for 4-5 hours. They are young, naive and inexperienced when it comes to the process of buying a new vehicle. After reviewing their paperwork, clearly ... Read More Google - Sep 23, 2026
I was racially profiled and refused a fair chance at a purchase from the used car sales manager Jim would not recommend doing buisness here